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Terms of Service

Effective Date: December 14, 2025

These Terms of Service (“Terms”) govern your purchase and use of services provided by Workflow Advisors LLC (d/b/a “Sender Guardian,” “we,” “us,” “our”). By purchasing a service, submitting an intake form, or otherwise engaging Sender Guardian (the “Services”), you agree to these Terms.

For refunds and satisfaction policy, see Refund Policy.

1. Services & Scope

1.1 Productized Services

Sender Guardian offers productized email authentication and deliverability infrastructure services, which may include:

  • Email Deliverability Action Plan (e.g., $99): infrastructure review + prioritized remediation checklist.
  • Setup / Remediation: implementation of agreed DNS/authentication changes and coordination with platforms (e.g., Shopify, Klaviyo, Google Workspace, Microsoft 365).
  • Guardian Monitoring: ongoing monitoring, reporting, and change management as described on the applicable service page or order.

1.2 What is explicitly out of scope

  • Copywriting, creative strategy, email design, offer strategy, and campaign management.
  • List hygiene, segmentation strategy, acquisition strategy, and marketing analytics beyond deliverability signals we explicitly agree to review.
  • Any guarantee of specific placement, revenue lift, or performance outcomes.
  • Support for environments outside the intake-defined scope (e.g., on-prem Exchange, hybrid SMTP, custom MTAs), unless we agree in writing.

2. Deliverables

2.1 Action Plan deliverables

If you purchase an Action Plan, the deliverables typically include:

  • SPF, DKIM, and DMARC review for the primary sending domain(s) identified in your intake.
  • Sending-path analysis for Shopify/Klaviyo (including “via”/rewrite risks where applicable).
  • A prioritized remediation checklist, including exact DNS changes to make (or to authorize us to make).
  • A plain-English summary of risks and recommended next steps.

2.2 Setup / Guardian deliverables

Setup and Guardian deliverables vary by order and may include implementation, monitoring, reporting cadence, and change control. The order confirmation, checkout description, or written scope governs.

3. Turnaround Time

Unless otherwise stated on the service page or order, typical turnaround for an Action Plan is 1–2 business days after we receive a complete intake and any required access.

Turnaround may be delayed by:

  • Missing or inaccurate intake information.
  • Delayed delegated access to DNS, ESPs, or mailbox providers.
  • DNS propagation and third-party platform processing windows.
  • Outages, maintenance, or policy changes by third-party providers.

4. Client Responsibilities

  • Accurate information: you will provide complete and accurate domain, platform, and sending information.
  • Authority: you represent you have the right to authorize changes to the domains/accounts you provide.
  • Access: when implementation requires access, you will provide delegated access (least-privilege where possible) rather than sharing passwords.
  • Change control: you will notify us before making major changes to sending infrastructure (new subdomains, new ESPs, new agencies, etc.) during an engagement.

5. Authorization & Access

Some Services require access to DNS, mailbox providers, and/or sending platforms. You agree to provide access in a secure, least-privilege manner. You are responsible for maintaining your own account security and access controls.

6. Third-Party Platforms

Sender Guardian commonly works with third-party platforms (e.g., Cloudflare, Shopify, Klaviyo, Google Workspace, Microsoft 365, analytics/reporting vendors). Those platforms are not under our control and may change features, policies, or behavior. Your use of third-party platforms remains subject to their terms.

7. No Guarantee of Inbox Placement

Email deliverability depends on many factors outside our control (recipient filtering decisions, complaint rates, content, list quality, sending patterns, and platform policies). We provide infrastructure and compliance-focused services on a best-efforts basis. We do not guarantee inbox placement, specific deliverability rates, or revenue outcomes.

8. Fees & Payment

  • Fees are due at purchase (or per invoice/checkout terms) and are processed through Stripe or other approved processors.
  • Taxes may apply depending on jurisdiction; you are responsible for any taxes not collected at checkout.
  • You agree not to initiate a chargeback without first contacting us to attempt resolution.

9. Refunds & Satisfaction Policy

Refund eligibility and the process are governed by our Refund Policy, which is incorporated into these Terms. Where a refund is due, it will be processed back to the original payment method.

10. Confidentiality & Privacy

We handle client information and access consistent with our Privacy Policy. You agree to treat our deliverables as confidential unless you choose to share them.

11. Intellectual Property

Upon full payment, you receive a non-exclusive right to use deliverables internally for your business. We retain ownership of our pre-existing templates, methodologies, and general know-how. We may reuse generalized learnings that do not identify you.

12. Limitation of Liability

To the maximum extent permitted by law, Sender Guardian will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to the Services.

To the maximum extent permitted by law, Sender Guardian’s total liability for any claim arising out of or related to the Services will not exceed the total fees you paid to Sender Guardian for the specific Service giving rise to the claim during the twelve (12) months preceding the event.

13. Indemnification

You agree to indemnify and hold harmless Sender Guardian from claims arising from (a) your content or sending practices, (b) your breach of these Terms, or (c) your violation of third-party terms or applicable law.

14. Term & Termination

These Terms apply from the date you purchase or use a Service and continue until completion, or until terminated in accordance with the order terms. For ongoing monitoring/retainer services, cancellation terms will be stated on the applicable service page or in the order confirmation.

15. Governing Law & Venue

These Terms are governed by the laws of the State of New York, without regard to conflict of laws principles. You agree to exclusive venue in state or federal courts located in New York County, New York, for disputes arising out of or related to these Terms or the Services.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the Effective Date above. Your continued purchase or use of Services after the updated Terms are posted constitutes acceptance of the updated Terms.

17. Contact

Support: [email protected]
Billing: [email protected]
Sales: [email protected]